Shipping policy

  • Shipping Policy

    Paw & Snout ("we" and "us") is the operator of
    (https://pawandsnout.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure
    both parties are aware of and agree upon this arrangement to mutually protect
    and set expectations on our service.

    COVID-19 Update: Shipping times subject to possible disruption. Some orders might be affected by the virus which may result in longer delivery than usual.

    1. Shipping Costs
    Free worldwide shipping.
    2. Delivery Terms
    2.1  Shipping, Processing & Delivery Time
    We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 2-5 days. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
    International Standard Shipping
    Generally takes 10-25 business days, depending on your location. Processing time can take up to 2-5 days. Factoring in processing and shipping times, delivery time can take up to 28 business days. 
    2.3 Dispatch Time
    Orders are usually dispatched within 1-3 business days of payment of order.
    Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
    instances, we take steps to ensure shipment delays will be kept to a minimum.
    2.4 Change Of Delivery Address
    For change of delivery address requests, we are able to change the address at
    any time before the order has been dispatched.
    2.5 P.O. Box Shipping
    Paw & Snout will ship to P.O. box addresses using postal services only. We
    are unable to offer couriers services to these locations.
    2.6 Military Address Shipping
    We are able to ship to military addresses using USPS. We are unable to offer
    this service using courier services.
    2.7 Items Out Of Stock
    If an item is out of stock, we will cancel and refund the out-of-stock items and
    dispatch the rest of the order.
    2.8 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we
    can conduct an investigation.
    3. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made
    available by the shipping provider.
    4. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service with next steps.
    5. Duties & Taxes
    5.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed in the checkout
    5.2 Import Duties & Taxes
    Please be aware that international orders may be subject to import duties, taxes, and fees charged by the destination country. These costs are the responsibility of the recipient. We recommend checking with your local customs office for information on potential charges before placing your order, as we are unable to predict or cover these fees.

    6. Cancellations
    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order has already been dispatched, please refer to our refund policy.
    7. Insurance
    Parcels are insured for loss and damage up to the value as stated by the
    courier.
    8.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.
    8.2 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an
    investigation and deemed the parcel lost.

    Contact us 
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@pawandsnout.com

    Address: Sykkylvsvegen 1052, Norway, 6220 Straumgjerde